Last updated: 28 August 2025

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Welcome to SOMEE. By accessing and using our website www.somee.com.au and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

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1. General Information

• SOMEE is an Australian-owned skincare brand.

• These Terms & Conditions apply to all purchases made through our website.

• We reserve the right to update or change these Terms at any time, with updates posted on this page.

 

2. Products & Use

• Our products are crafted with natural ingredients and designed for external use only.

• Individual results may vary depending on skin type and usage.

• Customers are responsible for performing a patch test before full use.

• SOMEE is not liable for any adverse reactions due to individual allergies or misuse of products.

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3. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and doesn't include GST where applicable.

• We accept payments via Credit/Debit Card through our secure checkout.

• Prices are subject to change at any time without prior notice.

 

4. Shipping & Delivery

• Orders are processed within 2–3 business days from Gold Coast, Australia.

• Standard delivery within Australia is via Australia Post.

• Estimated delivery times: 3–7 business days (metro) and up to 10 business days (regional).

• Shipping costs are calculated at checkout based on weight/quantity.

• SOMEE is not responsible for delays caused by couriers, customs, or unforeseen events.

 

5. Returns & Refunds

• Due to hygiene and safety, we cannot accept returns on opened or used skincare products.

• We will replace or refund items that arrive damaged, faulty, or incorrect.

• To request a refund or replacement, contact us within 7 days of receiving your order at [your email]. Please provide your order number and photos of the issue.

• Refunds are issued to the original payment method within 7–10 business days after approval.

 

6. Liability Disclaimer

• Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

• Customers are advised to consult with a healthcare professional if they are pregnant, breastfeeding, or have specific skin conditions.

• SOMEE is not liable for any damages or injury arising from misuse or negligence.

 

7. Privacy

• We value your privacy and handle personal data in line with our [Privacy Policy].

• By purchasing from SOMEE, you consent to the collection and use of your information for order processing and customer service.

 

8. Governing Law

• These Terms & Conditions are governed by the laws of Queensland, Australia.

• Any disputes will be handled in the courts of Queensland.

 

9. Contact Us

For any questions regarding these Terms, please contact us:
📧 Email: team@somee.com.au]